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IntegraMed America, Inc. - well positioned as a full-service fertility company addressing consumers, medical providers, drug manufacturers
and third party payers

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Healthcare
Healthcare Facilities
NASD: INMD


IntegraMed America, Inc.

One Manhattanville Road
Purchase, NY 10577
Phone: 914-253-8000


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Gerardo Canet
President and
Chief Executive Officer


Interview conducted by:
Walter Banks
Co-Publisher

CEOCFOinterviews.com
September 2001

BIO Of CEO,

Mr. Canet became President, Chief Executive Officer and Chairman of the Board of the Company in February 1994. For approximately five years prior to joining the Company, Mr. Canet held various executive management positions with Curative Health Services, Inc., most recently as Executive Vice President and President of its Wound Care Business Unit where he developed a nationwide network of wound treatment centers. From 1979 to 1989, Mr. Canet held various management positions with Kimberly Quality Care, Inc., a provider of home health care services, most recently as Executive Vice President, Chief Operating Officer. Under his leadership, the Company grew from 40 offices in the northeast with revenues of $36 million to a network of 336 offices in the United States and Canada with revenues of $375 million. Mr. Canet was instrumental in organizing operations, finance, MIS and marketing to support rapid growth.


About IntegraMed America, Inc.

IntegraMed America, Inc. has been a preeminent brand in the fertility community since 1985.  The Company offers a full portfolio of products and services to patients, medical providers, third party payers and pharmaceutical manufacturers in this highly focused medical niche.  Over the last five years the Company has grown at a compound annual rate in excess of 30%.  Specifically, the Company:

·          Operates a national network of leading fertility centers comprised of 100 physicians in 19 major markets;

·          Provides Business Services support in Finance, Administration, Information Systems and Marketing;

·       Operates a specialty mail order pharmacy that distributes and manages the cost of fertility medication; offers treatment financing programs to self-pay patients through IntegraMed Financial Services;

  • Offers fertility benefit program management to payers and employers;

  • Conducts infertility-related clinical research through the IntegraMed Research Institute.

·      Publishes a fertility    web site for patient and provider education.

 
CEOCFOinterviews: Mr. Canet, please give us a brief history of IntegraMed America.

Mr. Canet: “IntegraMed first started in business in 1985, when there were very few full service providers of fertility services in the United States.  The Company’s objective was to establish a national network of high quality fertility centers.  Today we have come a long way towards that objective while transitioning the Company into a diversified organization offering a variety of products and services still focused on the fertility industry.”

CEOCFOinterviews: Can you describe the fertility industry in detail?
 

Mr. Canet: “Impaired fertility affects approximately 10% of women between the ages of twenty-five and forty-four, or about six million women in the United States.  Of these women, about 40% seek treatment annually.  It's estimated that the actual expenditure in fertility services exceeds two billion dollars per year for medical treatment, and an additional five hundred million per year on medication. If all six million infertile couples had fertility services, the total market size would approach six billion dollars. One of the factors that explain the relatively low utilization of services is perceived high cost and perceived poor outcomes.  The reality is that costs are declining and outcomes are improving dramatically.  Assisted Reproductive Technology (ART) services such as in vitro fertilization are the most rapidly growing segment of the fertility market.  According to The Society of Assisted Reproductive Technology, approximately 10,000 (ART) procedures were performed in 1987.  In 1998 the most recent year for which data is available, approximately 67,000 ART procedures were performed.” 

CEOCFOinterviews: Please tell us where you fit in the industry and detail your revenue platform.

Mr. Canet: “The Company operates a national network of leading fertility centers comprised of one hundred physicians in nineteen major market areas.  We offer fertility benefit program management to payers and employers.  We publish a fertility website for patient and provider education. We offer treatment-financing programs for self-pay  patients, and operate a specialty mail-order pharmacy that distributes and manages the cost of fertility medication.  We conduct fertility related clinical research and establish treatment guidelines with the Counsel of Physicians and Scientists.

The market conditions producing business opportunities for the company include the high level of specialized skill and technology required for comprehensive patient treatment.  It's a very capital-intensive business.  Medical providers offering sophisticated fertility treatment must acquire and maintain state-of-the-art medical equipment, laboratory, and clinical facilities, which are costly.  There is also a need to develop and maintain specialized management information systems to meet the increasing demands of technological advances, patient monitoring and third party payers.  The high cost of treatment with inadequate insurance benefits in most markets, and the high cost of pharmaceutical products requiring patient education and support, are additional factors that present opportunities for IntegraMed to offer products and services that penetrate the market."

CEOCFOinterviews: Would you please detail your product offerings?

Mr. Canet: “Our primary product offering is Business Services to a national network of preeminent fertility providers, which constitutes the bulk of our revenue.  In this segment of our business we offer medical providers who specialize in fertility care  Financial Services including financing accounts receivable; financing capital improvements, cash management and financial reporting.  We also offer Administrative Services including human resource management, legal services, risk management, and group purchasing.  Also and very importantly, we offer Information Services.  We have a comprehensive IT program where we provide our Business Service customers with billing and scheduling systems, network and infrastructure management, database management and reporting. Finally, we offer Marketing Services, which include advertising and promotions, program development, referring physician programs and Internet marketing. 

To the consumer segment of the market we offer our FertilityDirectÔ program, which provides direct access to products and services that help resolve infertility.  This innovative program is powered by one the leading infertility web sites - www.integramed.com.  The FertilityDirect offering to consumers features several programs designed to help self-pay patients afford treatment.  One is a traditional medical financing product based on consumer credit history and the other is the Shared Risk Refund Program. Shared Risk Refund is a package of up to three treatments of in vitro fertilization for one fixed price paid in advance with a significant refund in the event that treatment is unsuccessful.  The benefit of this program is that it fixes the cost of service with an outcome-based pricing strategy that is attractive to patients who want to preserve funds for adoption if treatment is unsuccessful.  Finally, FertilityDirect provides educational products to consumers including educational videos, and the leading fertility newsletter – Conceptions – published bi-weekly.

As I mentioned before, we also operate IntegraMed Pharmaceutical Service, which is a nationwide provider of fertility medication.  Prescriptions are faxed to us from our network of providers and we deliver the required medication next day anywhere in the United States.  Fertility medication is expensive and difficult to administer so we provide educational programs and support that relieve the patient-education burden from the nurses in our contracted fertility centers.  We also verify insurance coverage and ensure that only the required supply of medication is delivered, therefore minimizing the cost to patients and payers. 

For the drug manufacturer segment of the industry, we have the Research Institute where we position ourselves to provide drug manufacturers with access to our high quality provider network and extensive patient population for clinical trials associated with drug discovery and development.

For the Third Party Payer segment of the fertility industry, we offer a Fertility Benefit Management program. Under this program we can offer a turnkey service for insurance companies or employers who have a fertility benefit for their members or employees.  Under this program we can quickly and efficiently deliver a nation-wide network of high quality providers, manage the cost of services and ensure patients are well cared for.  This is a highly specialized medical service and most insurance companies don’t know who the qualified providers are or how to manage the cost of care.  With IntegraMed, they can outsource the entire program to us.”

CEOCFOinterviews: In what cities are your fertility centers located?

Mr. Canet: “IntegraMed’s own fertility centers – called Reproductive Science Centers – are located in Boston, Long Island, Chicago, San Francisco and Washington D.C.  The other 14 provider groups are in New Jersey, Manhattan, Philadelphia, Miami, Orlando, Tampa, Atlanta, Kansas City, Sacramento, Los Angeles, San Diego, Houston, Seattle and New Orleans. This latter group is the distribution channel for our FertilityDirect program.”

CEOCFOinterviews: Which brings in the higher revenue, the Reproductive Science Centers or the centers featuring FertilityDirect?

Mr. Canet: “The five Reproductive Science Centers that we own and render Business Service products to, represent about 85% of our revenue.”

CEOCFOinterviews: What is your competition in the fertility marketplace?

Mr. Canet: “From a national perspective in relation to a company that addresses a full market offering to the fertility industry, we do not have any competition.   We are the only Company that is implementing the strategy of addressing or maintaining a national network of fertility centers, which cater to the needs of the patients and payers as well as the drug manufacturers. Our centers in the specific market areas that they operate in are competing with other fertility centers, and this is a very competitive field with 3 or 4 major providers in each major market area.”

CEOCFOinterviews: What is your market share in each city?

Mr. Canet: “Our market share in the five core markets where we have full Business Service contracts with Reproductive Science Centers breaks down as follows: in Boston we have patient revenue of approximately 12 million dollars. We address about 25% of that market.  In Long Island, we have patient revenue of about 12 million dollars and we have about 30% of the market there.  In Washington, DC, we have patient revenue of about 17 million dollars and about 40% of the greater Washington D.C market.   In the East Bay of San Francisco we have patient revenue of approximately 11 million dollars and control about 40% of the East Bay market area.  Our largest contract is in Chicago where we have patient revenue of approximately 22 million dollars and we control about 30-35% of the Chicago market area.  Those five major areas represent slightly less than 5% of the fertility market in the United States.  When you consider our 5 fertility centers and the affiliations that we have with the other 14 centers, we probably address about 25-30% of the fertility revenue and services in the United States.” 

CEOCFOinterviews: What is your strategy for building out your business? 

Mr. Canet: “Our strategy is to continue align information, technology and finance for the benefit for patients, providers, payers and drug manufacturers.   The primary element of our strategy includes selling additional Business Services to leading fertility centers in new major market areas in the United States, and continuing to increase sales of FertilityDirect and Business Services to the 14 Affiliates.

Another component of our strategy is to sell Shared Risk Refund treatment packages to patients of contracted fertility centers, and managing the risk associated with that program.  Most important to us is increasing revenues at our Reproductive Science Centers, increasing the sales of pharmaceutical products and services, expanding clinical research opportunities and establishing Internet based access to patient specific information on treatment processes and outcomes.

We intend to expand the IntegraMed Network to cover additional market areas across the country.  We're going to focus the IntegraMed Network development activities on major markets with populations in excess of 1 million individuals.  The demographics of consumers who access fertility services are consistent with the demographics of most major metropolitan areas. And the incidence of infertility requires a large population base to support a sophisticated fertility center. We also intend to increase the number of contracted fertility centers that offer our Shared Risk Refund program, which includes up to 3 cycles of in vitro fertilization for one fixed price.”

CEOCFOinterviews: Do you see acquisitions as a part of your future? 

Mr. Canet: “No, we would not be in a position to acquire a fertility center.  If the opportunity arises, then we will sign a Business Services contract with a high quality provider to build a state-of-the-art fertility clinic.  This would allow the physicians to provide state of the art fertility care out of one clinic.  The physicians benefit because they get access to important support services that allow them to be more successful in a competitive market and it’s good for patients because they get access to the latest technological advances in fertility care.

We would finance new facilities, the latest equipment and the account receivables. The financing component of this business is an important part of our services. This is part of what we offer, and in return, we get our costs reimbursed and we get our Business Service fees.

CEOCFOinterviews: Do you have the cash and/or credit to continue to implement your growth strategy?

Mr. Canet:  “IntegraMed has a strong balance sheet and enjoys an excellent relationship with its bankers.  We generate more than $5,000,000 of cash a year and have double that in available credit.  Our credit lines could grow if we significantly expanded our Network.  Financing our strategy should not be a problem.”


CEOCFOinterviews: In closing, what would you like to say to current shareholders and potential investors?

Mr. Canet: “The fertility market is a growing specialized niche in healthcare with no organized national competition.  IntegraMed is well positioned as a full-service fertility company, which addresses consumers, medical providers, drug manufacturers and third party payers.   The company has an excellent reputation with 16 years of experience. We have grown steadily and have a strong balance sheet.  We have re-purchased almost 50% of the outstanding stock on the market over the last 2 years.  Therefore, we are doing well.”

 

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