Pinnacle Financial Partners Inc. (PNFP)
Interview with:
M. Terry Turner, President and CEO
Business News, Financial News, Stocks, Money & Investment Ideas, CEO Interview
and Information on their
full-range of banking, investment, and insurance products targeted at small and medium-sized businesses and their owner/managers.

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Pinnacle Financial Partners believes a critical component of distinctive service is people, but also includes innovative approaches such as courier deposit pick-up and system support

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Financial
Banks
(PNFP-NASD)

Pinnacle Financial Partners Inc.


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M. Terry Turner
President and
Chief Executive Officer

Interview conducted by:
Lynn Fosse
Senior Editor

CEOCFOinterviews.com
February 2003

Pinnacle Financial Partners (PNFP-NASD) was founded in March 2000 and opened for business in October 2000. Pinnacle offers a full-range of banking, investment, and insurance products targeted at small and medium-sized businesses and their owner/managers. The founders of Pinnacle Financial Partners set out to create a new financial services firm that would be like no other with a vision of becoming the best financial services firm and the best place to work in Nashville. Pinnacle Financial Partners’ mission is to provide extraordinary products, services and advice to clients, enrich employees personally, professionally and financially and to make a significant positive impact on the community while creating outstanding long-term value for shareholders. “Banking is still a people business, so the most important ingredient of providing distinctive service is ensuring that you have a workforce that is excited, engaged and capable of providing excellent service.” Offers Mr. M. Terry Turner, president & CEO of Pinnacle Financial Partners, “There are other components to our distinctive service, such as a courier deposit pick-up system. We go to commercial clients’ locations to pick up their deposits and bring them to the bank. That has been an outstanding component of our service equation and it is different from what the large regional banks do. Additionally, we are blessed by the fact that when we started the company in the year 2000, we started with state-of-the-art systems, which are all online, real-time, Oracle database systems. The point of that is, the information that we are able to provide clients is real-time and so robust that the quality of information they are able to retrieve from our company is far superior to what they can receive from a large regional bank and most community banks. Distinctive service takes on a number of components, the most critical of which is people, but also includes innovative approaches to distribution such as courier deposit pick-up and state-of-the-art system support.” Asked to explain the financial advice side of Pinnacle, Mr. Turner says, “There are several things that are important in terms of how we go about distinguishing ourselves in the area of effective advice. The first and most critical is the quality and caliber of people that we have hired; we call our client contact associates “financial advisors.” The financial advisors at Pinnacle have on average about 22 years of experience as a banker or a broker. Their sheer level of experience would indicate that they have worked with a myriad of clients in a variety of financial situations, have had the opportunity to learn first-hand what does and doesn’t work, and therefore are capable of offering effective advice.” Addressing investors, Mr. Turner states, “There are a number of reasons that Pinnacle makes an attractive investment; number one is that we are located in Nashville, which is a high growth market. The most recent census data shows Nashville as the 18th fastest growing major metropolitan market in the United States over the last decade. It was the fourth fastest growing in terms of per capita income.”

Pinnacle’s core purpose is providing expert advice and developing deep, long-term relationships with owner-managed businesses and individuals with significant borrowing and investment needs. A further differentiator for Pinnacle from competitors is the complete integration of banking, investment and insurance services through a team of experts in every specialty – from cash management to succession planning to wealth management. In addition to the expert advice, clients enjoy state-of-the-art convenience through Internet banking, Pinnacle Express courier service and a nationwide ATM network.

Pinnacle Financial Partners’ goal is to provide a different financial experience by offering distinctive advice and unparalleled service to each of its clients. A number of Pinnacle’s senior financial advisors provide comprehensive wealth management services to help clients protect and distribute their assets   The Learning Center provides information and insights on a variety of financial service subjects from its seasoned professionals on topics of interest. The most important part of any personal financial plan is the advisor that helps clients make decisions.  That's why virtually every Pinnacle financial advisor has at least ten years of banking experience and can assist with checking and savings accounts, money market accounts, lending, investment services, insurance, financial planning and wealth management services. Pinnacle provides superior client solutions from advisors who understand each client’s business needs. They provide their business clients with a variety of corporate accounts and cash management services including automated investments and borrowings, automated payables funding, direct deposit of payroll and online banking. Pinnacle Asset Management, a division of Pinnacle Financial Partners, provides full service securities brokerage services.

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