Michigan Heritage Bancorp Inc. (MHBC.OB)
Interview with:
Anthony S. Albanese, President
Business News, Financial News, Stocks, Money & Investment Ideas, CEO Interview
and Information on their
banking services, primarily for small to medium sized businesses and individuals.

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Michigan Heritage Bancorp is meeting the needs of customers as a community bank

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Financial
Community Bank
(MHBC.OB)

Michigan Heritage Bancorp Inc.


Anthony S. Albanese
President

Interview conducted by:
Lynn Fosse
Senior Editor

CEOCFOinterviews.com
February 2004

Michigan Heritage Bank (MHB) (the Bank), a state-chartered commercial bank established in March of 1997. Michigan Heritage Bank provides a focused core of banking services, primarily for small to medium sized businesses and individuals. The Bank’s lending services are in commercial real estate, equipment leasing and mortgage lending. The mortgage department offers a wide range of products including variable and fixed rate mortgage loans, home equity lines of credit and other forms of consumer lending. For commercial customers who seek additional deposit services the Bank offers the convenience of our “Rapid Courier Service”. This service offers prearranged pickup for all your business banking transactions. The Bank’s commercial checking accounts also offer “Sweep” capabilities with low or no fees. “In 1997, we began as a community bank at a time when other banks were merging and becoming larger or actually going away because the big banks were gobbling them up.” Offers Mr. Anthony S. Albanese, President of Michigan Heritage Bancorp “We felt there was a need for a smaller community bank to fill the void the larger banks left. We have actually done that over the last six-and-a-half years that we have been in business. Our IPO along with a few other local banks that went public during that time period have created a good relationship with various customers who are not being serviced properly by the larger out-of-state banks. At this point, I think we have done a good job in providing that service.” When asked what business customers are getting from Michigan Heritage that they aren’t from other community banks, Mr. Albanese responded, “When you are looking at the other aspects of dealing with a larger bank, you rarely have the chance to deal with the decision makers. You are dealing with a loan officer or in some cases, a junior loan officer who has to go to a committee to get approval for any transaction size and in many cases, to locations that are not part of your local communities. There are a number of layers between you and the decision maker, but that is not true of the community banks. We have the ability to make decisions quickly; it could be a yes or a no, but it is usually done quickly. Often times the President or CEO of the bank is meeting with the customer if not at his or her own establishment, then here in our bank building. There is an element of the business man out there who is interested in getting to the decision makers and doesn’t want to work through a loan officer.” On why people come to Michigan Heritage for residential mortgages, Mr. Albanese says, “People are going to Michigan Heritage because of referrals; we tend to have mortgage loan officers that deal with customers they have dealt with for years and they consider themselves to be advisors to these customers. When the customer that they dealt with in the past has a seven-and-a-half percent mortgage, and rates begin to decline, if it makes sense for that customer, they will call them back and attempt to give them a better rate.”

Michigan Heritage Bank’s primary goal is to provide personal service with an experienced staff using state of the art technology. In addition, the Bank offers convenient account access through an easy to use fastPHONE Telephone Banking System and through MHB Online Banking. Michigan Heritage Bank is dedicated to paying outstanding interest rates on commercial and personal money markets, certificates of deposits and personal interest bearing checking accounts. The Bank’s “Classic Checking Account” yields a better interest rate than most bank “limited access” money market accounts.





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